Clinical Triage (CT) is where a clinician looks at all of the received request forms and prioritises them in order for the patients to be contacted by an appropriate clinician. The elements of CT are Telephone, and Urgent on the Day for those of whom experience urgent symptoms post the CT window. Every request is subject to CT.
Use our SurgeryPods to keep your details current
We have two SurgeryPods for our patients to help keep their records current. Help us make the best use of our clinical time by popping into the Practice earlier in order to enter your details. Click the image to find out more:
Who is the most appropriate professional for your care?
Need to speak with someone when the surgery is closed?
Call 111
Call 111 when we are closed to speak to an NHS professional on any urgent health or medical issue.
Calls are free from landlines and mobiles.
If you have an emergency please call 999
Get immediate help for minor injuries
Use your local minor injuries unit if you need medical treatment or advice which does not need a visit to A&E or a medical appointment.
Some examples of problems they deal with:
- sprains and strains
- suspected broken limbs
- minor head injuries
- cuts and grazes
- bites and stings
- minor scalds and burns
- eye problems
- coughs and colds
- emergency contraception
Get immediate help from your local pharmacy
Visit a pharmacy for healthcare advice without an appointment
Your local pharmacist is able to help with minor cuts, sprains, aches and pains, colds and flu, headaches, rashes, cystitis, emergency contraceptive (most pharmacies now offer this service) and other common conditions.
No appointment is necessary and your local pharmacist may be open late, available at weekends and many public holidays.
Feeling Low, Anxious or Stressed ?
Breathing Space was launched in 2002 to address serious concerns about the mental wellbeing of people in Scotland. The service became a national phoneline in 2004.
Breathing Space complements the work of other phonelines and agencies which are endeavouring to reduce suicide rates in Scotland.
Our advisors come from a range of mental health, counselling and social work backgrounds. There is an equal ratio of male to female advisors, who may be part-time or full-time. Breathing Space is not a volunteer service.
Need help now? Call free on 0800 83 85 87
Get help & advice for musculoskeletal disorders
Have you tried self-care?
A range of common illnesses such as cold and flu and minor injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest.
Examples of the ailments best treated by yourself are:
- Hangover
- Grazed knee
- Common cold
- Sore throat
- Headache
- Colds & Flu
There is a wide variety of helpful Self Care information and resources which could help you to treat your illness without the need for an appointment:
Dental Emergency?
For dental emergencies, call the dentist with whom you are registered. You should receive a recorded message advising you of the arrangements that have been made for emergency cover. If you have not registered with a dentist, please try to do so as soon as possible.
Advice and information is available by calling the Dental Advice Helpline.
Dental Information and Advice Line on 0345 4565 990 (Open Monday to Friday, 8.15am to 5.45pm)
However, if you remain unregistered and you require emergency treatment, you should contact NHS 24 on 111
Dental emergencies are: acute dental pain, facial or oral swelling, bleeding from the mouth or trauma.
Arrange an appointment with a Nurse Practitioner
The Nurse Practitioner is usually able to assess the situation and, in many cases, will organise initial blood tests and other investigations prior to arranging a follow up consultation with the doctor.
The Nurse Practitioners complement the service that we offer our patients. Please be assured that a doctor’s consultation will always be available should you prefer but you may get an earlier consultation if you opt to consult with our Nurse Practitioners.
See a Nurse about: blood pressure checks, back pain, coughs and colds, rashes, sore throat, urine infection, cervical smears, dressings, family planning advice, contraceptives, minor injuries and ailments, immunisations, diabetes management, asthma care, Chronic Obstructive Pulmonary Disease (COPD) care, smoking cessation, free health checks for 40-70 year olds, removal of stitches and clips, etc.
Call the surgery on 0345 337 9933 to arrange an appointment with a Nurse and you may be seen more quickly.
Need medical advice or treatment from one of our doctors?
Some patients, often those with complex and long-standing medical problems, may need an appointment with a doctor.
